PRIVACY POLICY
We at This Game Studio work hard to provide high quality online and mobile gaming experiences. With so many individuals logging into and connecting through our games, we understand the importance of your privacy. Maintaining your privacy and the trust of our users is important to us. Throughout this Privacy Policy we refer to “Services,” which means our websites, games, surveys,
promotions, contests, purchases, community support, and related activities.
I. What does this Privacy Policy contain?
This Privacy Policy explains how we collect, use, protect, and store your Personal Information and how we respect applicable data protection laws. Other service providers and websites, including those we may link, may have their own privacy policies. If you have questions about how other websites, services, or games handle your Personal Information, you should review their privacy policies.
By using or accessing our Services, you are consenting to this Privacy Policy. You are also confirming that you understand English well enough to understand it.
II. What types of information does This Game Studio collect?
A. Personal and Non-Personal Information
We may collect two types of information from you. “Personal information” is information that
would allow someone to identify or contact an individual. “Non-Personal Information” is all
other information and may include combined information that does not identify an individual.
We use this information for internal purposes like improving the site or customizing content.
Examples of Personal Information Examples of Non-Personal Information
•IP address, device ID, MAC address • In-game ID, character name, gameplay history
•Facebook account name • Account identification number
•Social media account (Facebook ID, • Purchase and account history
Gamecenter ID, Google Play ID) • Computer operating system, system
• Mobile OS Version
• Internet browser type
• The advertisement or link that brought you
to our game
III. Where does This Game Studio collect Personal Information?
A. You provide Personal Information directly to us through the Services, for example when you:
1. Register for an account, or a contest or giveaway
2. Complete questionnaires
3. Order products
4. Send email messages, submit forms, or contact us.
B. Third Parties
We also may receive Personal Information from or through a third-party service. For example, we may provide the option for you to log in and access our Services using your credentials from a third party service (e.g. Facebook, Google). If you choose to log in using this feature, we may obtain Personal Information such as your email address or profile information from the third party service. We abide by this Privacy Policy when we use Personal Information provided to us by third parties. We do not control the information that third parties collect or how they use that information. You should review the third parties' privacy policies for more information about how they collect, use, and share this information, including what information they may disclose to us if you use their service credentials to log in to our websites.
IV. What third parties collect Personal Information on behalf of This Game Studio?
A. Payment Processors
We do not directly collect your payment information and we do not store your payment information. We use third party payment processors who do collect payment information on our behalf to complete transactions. Specifically, payment and billing processors and credit card verification services may collect Personal information to process some transactions depending on the payment method you use. If you do not provide this Personal Information, they will not be able to complete the transaction you have requested.
V. Why does This Game Studio collect Personal Information?
A. Limited Purpose: We use Personal Information for the purpose for which you provided it, for example:
1. We may use contact and identification information like phone number, address, or social media profile information to contact you about our Services, for customer support, to provide you with marketing, or to contact you regarding an event or contest.
2. We use billing data, including some credit card information or bank information for purchases and customer support requests about refunds and chargebacks.
B. Lawful Basis: We only collect, use, or store your Personal Information if:
1. You voluntarily provide it to us with your specific and informed consent (for example, when signing up for our newsletters),
2. It is necessary to provide you a Service that you have requested (for example, providing you access to our games), or
3. We have a legitimate business interest that is not outweighed by your privacy rights (for example, maintaining records of sales through our online store).
We may need, and may require from you, certain Personal Information to provide our Services to you or to complete a transaction. You understand and accept that we will collect, use, and store your Personal Information based on the business purpose of fulfilling your requests and maintaining records of our Services to you. If you do not provide the Personal Information we need, we will not be able to process the transaction or provide the requested Service. With your consent, we also may use your Personal Information to create a profile for marketing campaigns, including on social media or through email. We use the information we collect to learn what you like, tailor your experience accordingly, and to improve our websites and our other products.
VI. With whom does This Game Studio share Personal Information?
A. Types of Third Parties
To provide you with access to our Services, we may share your Personal Information with the following types of third parties:
1. We do not sell or share Personal Information with third parties for those third parties’ direct marketing purposes.
2. We may work with third parties to provide you some contests, sweepstakes, promotions, or surveys, and to when accessing, purchasing, or subscribing to one of the Services. During the registration process, we or a third party may ask you for certain Personal Information, such as your mailing address. If you do not provide this Personal Information, we may not be able to provide the Service you have requested.
3. We may disclose your Personal Information to law enforcement or other appropriate third parties in connection with criminal, fraud, infringement, other investigations related to suspected illegal activities, as may be required by applicable law, or to protect the legitimate legal and business interests of This Game Studio.
4. We sometimes share Non-Personal Information with third parties about our user base. Except as described in this Privacy Policy, we will not give any of your Personal Information to any third party without your express approval.
B. Third Party Precautions
We take reasonable precautions before sharing your Personal Information with third parties and require that they provide adequate protections.
1. If third parties are collecting, using, or storing your Personal Information on our behalf, we require that they have a legitimate basis for doing so, reasonably limit their retention and use, and use appropriate security measures regarding your Personal Information.
2. While we review the privacy and security policies of the third parties we work with, some third parties may provide additional terms in their privacy policies, which may control their use and storage of your Personal Information.
VII. How does This Game Studio treat Personal Information transferred out of the EU?
A. Place of Business
We may store or process your Personal Information outside of the country where we collect it. This Game Studio has its place of business in Canada, and by agreeing to this Privacy Policy, you understand that we will transfer some of your Personal Information to Canada.
VIII. How does This Game Studio protect Personal Information?
A. Our Collection, Security, and Retention Policies
We protect your Personal Information through a combination of collection, security, and retention policies.
1. We only keep your Personal Information for as long as we need it, unless you agreed to allow us to use it for some other purpose or to comply with any statutory, regulatory, or business obligations. We respect requests to stop processing your Personal Information for marketing purposes. This includes keeping a record of your stop processing request indefinitely so that we can respect your request in future.
2. We use all reasonable methods to keep the Personal Information we collect and use in a secure environment, and we have implemented technical, administrative, and physical security measures that are designed to protect Personal Information from unauthorized access, disclosure, use, and modification. As part of our privacy compliance processes we review these security procedures regularly to consider new technology and methods.
B. Your Practices and Activities
You can take certain steps to help protect your Personal Information, such as being careful what you post in public places.
1. Do not use your real name when selecting a username. Your username will be available to the internet's general public while you participate in some Services, like forums, chat rooms, or message boards, so you should exercise discretion when using these Services.
2. Do not post your real name through the Services, and never tell anyone online anything private about yourself, including your phone number or address. Use usernames and not real names at all times.
3. We store the information you post in the Services, but we do not actively collect Personal Information from the content of these communications. When you communicate through a Service, even privately, we process and store those communications on our servers. We have the ability to monitor, and you consent to the monitoring of, the communications that you send and receive. Many types of communications are also publically available. We have no control over what third parties do with the content of communications. You agree that we have no responsibility, liability, or obligation to you regarding third parties’ use. Communications are exempt from the application of this Privacy Policy.
4. To the extent that you are able to and do create a public profile that may be available to others on our Services, you are solely responsible for its content and accuracy at all times.
IX. What rights do you have to your Personal Information?
A. Right to Access, Correct, Delete, or Restrict Processing
You have the right to request access to and correct or erase Personal Information, the right to restrict processing of your Personal Information, and the right to object to processing of your Personal Information. You also have the right to object to your Personal Information being processed based on our legitimate business interests and the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing, so long as such contact does not include critical information regarding your active game accounts. You can contact us about any of the rights described in this paragraph, or if you have any questions regarding this Privacy Policy. You may request that we delete or anonymize your Personal Information. If you choose to have your Personal Information removed from our active databases, we will do so within a reasonable time after your request and we will take reasonable steps to ensure that your Personal Information is not used (except as may be required by law) by This Game Studio after you request such removal or deletion. You have the right to withdraw your consent regarding our use or storage of certain Personal Information, for example, if you do not want to receive email from us, you can "opt out" of receiving it by following the steps described in each such email or by accessing your response.
B. Right to Lodge a Complaint
You have the right to lodge a complaint regarding our collection, processing, or storage of your Personal Information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.
C. Browser
Settings You may set your browser setting to attempt to reject the cookies and tracking identifiers, and you may still use our websites. However, you may be limited in some areas of our websites, or you may have to enter passwords or identifying information more than once.
X. Are there any special categories related to Personal Information?
A. If you are under 16, you may not use our Services. This Game Studio will not knowingly collect, maintain, or disclose any Personal Information from children under the age of 16. If you are ordinarily resident in the European Union any reference to an age of 16 shall be deemed a reference to the age in your home country, below which, children receive additional legal data protections.
B. We do not allow children under the age of 18 to use our Services unless they do so with parental consent. If you are between the ages of 16 and 18, please let your parent or guardian know about this Privacy Policy and get his or her permission before you give us any of your Personal Information or use any Services. Some areas of the website, services, or games may have special rules for users under the age of 18. When you are in those areas, you must follow those rules.
C. If you are a parent or guardian of a child who has submitted Personal Information, you can contact us about removing that information, and This Game Studio will take reasonable steps to remove that information. To request removal of your child's information, please send us an email and be sure to include in your message the same username and email address that your child submitted. If your child has used your credit card on our websites, games, or services without your permission, contact us immediately.
XI. How will This Game Studio notify users of changes to this Privacy Policy?
This Game Studio reserves the right to change this Privacy Policy at any time by notifying registered users via email of the existence of a new Privacy Policy, providing a pop-up notice on the Services, posting the new policy on the websites, or any other notification method that is appropriate based on the nature of the change. All changes to the Privacy Policy will be effective when posted, and your continued use of any of the Services after the posting will constitute your acceptance of, and agreement to be bound by, those changes.
XII. How can someone contact This Game Studio?
Our mailing address is:
1050 Homer St, Suite 301
Vancouver, BC V6B 2W9, Canada
privacy@thisgamestudio.com
Our customer service email addresses:
Oz: Broken Kingdom
Correct or Delete Personal Information: https://this-game-studio.helpshift.com/a/oz-broken-kingdom/?s=gdpr&f=how-do-i-delete-my-account&l=en
Request for Access to Personal Information:
Chaos Battle League
Correct or Delete Personal Information:
https://this-game-studio.helpshift.com/a/chaos-battle-league/?s=gdpr&f=how-do-i-delete-my-account&l=en
Request for Access to Personal Information